'Automatically detect and maintain account settings' must be unchecked.

The username will start with 'smtp_' and is not case sensitive. The username and password will be sent to you by the ideaLEVER Systems Administrator. This mail server is also protected from unauthorized use by requiring a username and password. The reason that you can use the ideaLEVER SMTP server from anywhere on the planet is that it uses a non-standard port.

You can specify anything you want in the 'Description' field.

On the Email Accounts information screen, select the dropdown menu beside 'Outgoing Mail Server (SMTP)' and choose 'Edit SMTP Server List'

The ideaLEVER SMTP server will work anywhere on earth, so it's a valuable service if your computer travels with you. You may be on Telus at work and Shaw at home, and these large providers insist that you are on their network if you are using them for sending email. If you have a laptop / notebook / MacBook then there is no guarantee that you will always be on the same network wherever you are. If you are setting up a desktop computer, you can use your ISP's SMTP service because your computer will always be hooked up to their network as long as you are their customer. If you have been given instructions on using ideaLEVER's SMTP service, then this next section will give you all the proper settings.

Outgoing Mail Server Settings if you are using ideaLEVER's SMTP service The Authentication method must be 'MD5 Challenge Response'.The default port for POP mail is 110, and that's what ideaLEVER uses.When you click the 'Advanced' tab on the mail account screen, you can set more options that are necessary to connect to the ideaLEVER incoming mail server. The password is what the ideaLEVER system admin sent you when he setup the account on the server.The username is your full email address.The email account that is hosted at ideaLEVER must be a POP account (the screen shot is showing a google IMAP account, but that is not correct for ideaLEVER - it must be a POP account) Under certain conditions, ideaLEVER will provide access to their outgoing SMTP server for you, but generally it is preferred that you use your Internet Service Provider's SMTP server. They may not even be hosted at the same company. Note that incoming mail server and outgoing mail server are two completely different entities. Here are some screenshots for setting up Mac Mail, and what they should look like when setup correctly.Ĭlick Mail and then Preferences to see the account(s) that you have setup.

Mac mail outgoing server not working